What guests ask us most, answered. If your question is not here, call 07782 738039.
Booking, paying and changing
Is it cheaper to book direct?
Yes — this is the hotel's own website. There is no agency commission in the price and no booking fee on top, and you are booking with the hotel rather than a reseller.
When am I charged?
It depends which rate you choose, and the rate says so before you book.
- Flexible — nothing is taken when you book. Your card is held securely to guarantee the room.
- Non-refundable — charged in full when you book.
What is the cancellation policy?
- Flexible — cancel free of charge up to 72 hours (3 days) before arrival. After that, or if you do not arrive, the full stay is charged.
- Non-refundable — charged in full when you book. No changes and no refunds.
The policy that applies is the one shown on the rate you picked, and it is repeated in your confirmation email.
How do I change or cancel my booking?
Use the link in your confirmation email — it opens your booking directly, with no password to remember. You can also call 07782 738039 or email info@twhotel.co.uk.
Which cards do you take? Can I pay cash?
Cards only · no cash.
Do you take group bookings?
For several rooms on the same dates, email info@twhotel.co.uk with your dates and how many rooms you need.
Arriving and leaving
What time is check-in and check-out?
Check in 14:00 to 23:30, check out by 11:00.
Reception is staffed staffed 24 hours.
Can I check in early or leave later?
Both are subject to availability. Contact the hotel on the day of your arrival and we will do our best.
What do I need to bring to check in?
Photo ID and a card are required.
Is there a deposit?
£100 refundable damage deposit on arrival.
The rooms
What rooms do you have?
- Small Double Room — A compact double on the upper floors, with a city view. Sleeps 2.
- Standard Double Room — Twenty square metres, with a double bed, air conditioning and an ensuite shower room. Sleeps 2.
- Superior Double Room — Twenty-three square metres with a city view — a double bed against the walnut wall, air conditioning, an ensuite shower room and a flat-screen TV. Sleeps 2.
- Superior Twin Room — Twenty-five square metres with a city view, laid out with two single beds. Sleeps 2.
- Luxury Double Room — Twenty-three square metres on a high floor, with an extra-large double bed and a city view. Sleeps 2.
- Luxury Twin Room — An upper-floor twin with two single beds against the walnut wall. Sleeps 2.
- Classic Triple Room — Twenty-five square metres with a city view, laid out with one double bed and one single. Sleeps 3.
What is in the room?
Air-conditioned · lift to all floors.
Is there Wi-Fi, and does it cost anything?
Free throughout.
Can I have a cot or an extra bed?
Extra beds: £25 per night on request · cots free under 4.
Breakfast and eating
Do you serve breakfast?
No — breakfast is not served. There are cafes and places to eat a short walk away.
Getting here
What is the nearest tube station?
- Whitechapel — 411 m, about 5 min walk.
- Shadwell — 636 m, about 8 min walk.
- Aldgate East — 703 m, about 9 min walk.
- Bethnal Green — 887 m, about 11 min walk.
How do I get here from the airport?
Heathrow — about 45 min, direct, no changes (Elizabeth line, from Whitechapel).
Stansted — about 55 min, one change (Elizabeth line, Liverpool Street, Stansted Express).
London City — about 25 min, the closest airport to the hotel (Windrush line, Shadwell, DLR).
Gatwick — about 65 min, one change (Elizabeth line, Farringdon, Thameslink).
Is there parking?
There is no parking at the hotel.
Access, children and pets
Is the hotel step-free? Do you have adapted rooms?
Lift to all floors. Tell us about any mobility needs before you book and we will match you to a suitable room..
If steps or stairs are difficult, please call us on 07782 738039 before you book.
Can I bring my dog?
Not allowed.
Are children welcome?
All ages welcome · 8 and over charged as adults.
Can I book by phone instead?
Yes. Call 07782 738039 or email info@twhotel.co.uk and we will take the booking for you.