These terms apply to rooms booked directly with The Whitechapel Hotel.
Your booking
A booking is confirmed once you receive a confirmation email from us. Please check it and tell us straight away if anything is wrong.
Rates shown include VAT and are per room, per night, for the number of guests selected.
Payment
The payment terms depend on the rate you choose, and are shown on that rate before you book. Non-refundable rates are charged in full at the time of booking; flexible rates are not charged then — we securely hold your card to guarantee the room and payment follows the terms shown on the rate.
Your card is stored securely by our payment provider and checked when you give it to us. We do not place a pre-authorisation or reserve any amount on it.
Separately from your booking, the hotel takes a refundable damage deposit of £100 by card at reception when you arrive. It is returned after check-out, subject to an inspection of the room.
Cancellation
The policy that applies to your stay is the one shown on the rate you selected, and is repeated in your confirmation email.
- Flexible — cancel free of charge up to 72 hours (3 days) before arrival. Cancel after that point, or fail to arrive, and the full stay is charged.
- Non refundable — charged in full at the time of booking. No changes and no refunds.
To cancel or amend, use the link in your confirmation email or contact us on 07782 738039.
Check-in and check-out
- Check-in: 14:00 to 23:30
- Check-out: By 11:00
Please let us know your expected arrival time in advance.
House rules
- Pets — Not allowed
- Children — All ages welcome · 8 and over charged as adults
- Extra beds — £25 per night on request · cots free under 4
- Payment — Cards only · no cash
No-show, smoking and damage
- No-show — If you do not arrive and have not cancelled within the terms of your rate, the full stay is charged.
- Smoking — The hotel is entirely non-smoking, bedrooms included, and this covers e-cigarettes and vaping. Smoking anywhere indoors incurs a specialist cleaning charge.
- Damage — You are responsible for damage to the room, its contents or the hotel caused by you or anyone in your party. The cost of repair, replacement or specialist cleaning may be charged to the card held for your booking, at the manager's discretion.
Special requests
All special requests are subject to availability and additional charges may apply. We cannot guarantee them.
Contact
The Whitechapel Hotel, 49-53 New Road, Whitechapel, London E1 1HH, United Kingdom 07782 738039 · info@twhotel.co.uk
Seven Hills Management Ltd · Registered in England and Wales, company number 17238533 · Registered office: Unit 2, 493 Green Lanes, London N13 4BS